About me

(TRDL Version)

Full-time problem solver and bearer of good vibes. I am passionate about improving customer experiences and providing order to chaos. I excel in ambiguous environments and have a history of rolling up my sleeves to get things done.

I live in Louisville, Kentucky, but I am originally from Cincinnati, Ohio. My husband and I married in 2018, and we have two daughters.

About me

(The long winded version)

As a full-time problem solver and bearer of good vibes, I thrive on challenges and see each obstacle as an opportunity for innovation and creative solutions. My mindset isn't just about fixing problems; it's about turning them into chances for growth and improvement. Whether it's streamlining processes, resolving conflicts, or tackling complex issues, I approach each task with determination and a positive attitude.

My passion for improving customer experiences comes from a genuine desire to make a difference in people's lives. I understand that every interaction with a customer is an opportunity to exceed expectations and leave a lasting impression. I continuously strive to enhance satisfaction and loyalty by actively seeking feedback and implementing customer-centric strategies.

With my ability to thrive in ambiguous situations, I can often be described as adaptable, resilient, and resourceful. Instead of being overwhelmed by chaos, I see it as a puzzle waiting to be solved, and I relish the opportunity to bring order to the disorder.

My track record of rolling up my sleeves and getting things done speaks volumes about my work ethic and dedication. I'm not afraid to dive in and do whatever it takes to achieve results. Whether it's taking on extra tasks, collaborating with teammates, or learning new skills, I approach every challenge with a can-do attitude and a willingness to go the extra mile.

I'm not just someone who gets the job done; I thrive on making a meaningful impact and leaving a lasting impression wherever I go.

Professional experience

VecteezyStudio

06/2023 - 05/2024

Account Coordinator - Functioning as Account and Project Manager

Responsible for creative project life cycles and customer relationship management of 4+ enterprise subscription accounts, one-time projects, and stock image customizations

Proactive cross-functional project management led to the retention of over $100k in annual subscription revenue from enterprise clients

Doubled one-time project sales within my first 90 days, resulting in a 50k yearly increase in revenue

Developed analytics report to monitor the impact our services have on our clients to increase opportunities for growth and retention

Oldham County Schools

08/2021 - 06/2023

Grade 7 Social Studies Teacher

Efficiently balanced multiple priorities to plan and facilitate curriculum units that meet 38 state-level standards for 100+ stakeholders

Leader among cross-functional groups to develop timelines, plans, and strategies to enhance stakeholder engagement

Developed assessments and surveys to track data for use in evaluating the performance and placement of students as well as the success of program goals

Took a broad, high-level concept and created a new social studies curriculum that increased student mastery by 15% in 12 weeks

Last but most important task: focused on the health and wellness of 100+ 12-13 year-olds through a highly empathetic and relationship-first approach

Covington Independent School District

07/2019 - 06/2021

Grade 7 Social Studies Teacher

Developed material for meetings of 20-30 stakeholders at a time, 100+ across a single day

Facilitated meetings for stakeholders in person and virtually, utilizing Zoom and Google Meet

Developed guidance materials that explained procedures thoroughly to communicate expectations clearly

Worked collaboratively to address stakeholder behavioral, economic, or social needs on a case-by-case basis

Elegant Events by Elisa

04/2017 - 08/2019

Event Assistant

Selected to be an intern in 2017 and then stayed on part-time after the internship ended

Personal assistant to a Bride on her wedding day, as well as behind-the-scenes superhuman

Worked in high-emotion situations to support the execution of high-quality events

Demonstrated the ability to make decisions independently to support event success

Divisions Maintenance Group

10/2017 - 06/2018

Account Coordinator

Coordinated regular and emergency maintenance for 3+ account contracts, resulting in 95% customer satisfaction with proper documentation and swift service

Demonstrated ability to make sound judgments in high-pressure situations

Most promising new employee in 2018, receiving the "out-of-the-gate" award

Managed budgets independently and efficiently, staying within contract restraints 100% of the time

Education

Master of Arts in Teaching

Thomas More University

05/2019 - 12/2020

I completed an accelerated program that allowed me to teach full-time and take classes online and in the evenings.

Courses included topics in classroom management, curriculum development, data analysis, social-emotional learning, and research.

BA in Organizational Leadership

Northern Kentucky University

08/2014 - 12/2017

I took more than normal course loads to graduate at an accelerated pace.

2015 Student Orientation leader

Phi Sigma Sigma sorority: Social chair, Risk Management chair, Assistant New Member Educator, and Recruitment Committee

National Panhellenic Council: Recruitment Counselor and VP of Special Events

Norse Leadership Society Member

Certifications

Volunteering and Leadership

Ronald McDonald House Cincinnati

01/2016- 01/2017

Heart of the House Volunteer

Cincinnati, OH

Helped lead groups of volunteers to help serve the house in several ways, including but not limited to meal prep, meal service, and activity development.

Praise

I'm thrilled to highlight fantastic feedback from the incredible people I've collaborated with. Their words speak volumes about my ambition, composure under pressure, effective communication skills, and ambition.

“Veronika functions on a higher level than the rest of us. She is sharp as a tack, hyper-efficient, and yet extremely empathetic. It is the perfect skillset for any role involving highly detailed project management, product management, account management, and customer success. During her time with our company, Veronika created processes that significantly reduced turnaround time, increased revenue, and built strong impressions with our customers. She articulates well, keeps immaculate records, brings excellent energy to team meetings, and always puts the customer experience first. I believe Veronika is capable of being successful in any role she's interested in taking on, and fully endorse her after working closely with her in a fast paced, high-capacity enviroment.”

"Text messages and emails can be difficult to interpret because words don't often describe the emotion behind them. But your representative Veronika was excellent! She wrote in such a way that you couldn't mistake her helpful attitude and friendliness. When I requested a few modifications to the artwork and had several questions, her replies made me feel like it wasn't a bother. I greatly appreciated the tact and courtesy."

"After actively up-selling over a dozen or so custom designs, Veronika closed her first Studio client this week! She has proven herself to be a detailed, reliable and genuine member of the studio team - but today I want to praise her ambition! The client seems thrilled and has mentioned Veronika has been excellent to collaborate with."

“This project tracker has made my life so much easier and is much more efficient than the way we were previously submitting our projects!”

“While working with Veronika, I observed our manager complimenting her work on multiple occasions. Despite coming from a different industry, Veronika quickly became an indispensable part of the team and the company. Her positive attitude and remarkable energy are truly admirable, and any company would be fortunate to have her on their team.”

“Veronika’s attention to detail and her amazing project/account management led to many upsells and big wins for our team. She did a wonderful job cultivating relationships with our clients and had extraordinary organizational skills when handling day to day operations. I couldn’t recommend Veronika enough!”

Work with me

My ability to learn quickly and thrive in fast-paced, ambiguous situations makes me ideal for fractional and freelance roles. My customer-focused perspectives would make me an excellent candidate for account, project, and CSM functions.

My process will be efficient and tailored to your needs. If you are interested in discussing how I might be able to help, please reach out via email, fill out the form below, or connect with me on LinkedIn!

Service interest form

I was a student orientation leader in college

Flashback to those super enthusiastic individuals at your college orientation? Yep, that was all me!

Fun Facts

I taught

middle school

My pinky fingers don’t match

I taught 7th grade World History 500CE-1500CE utilizing the guiding question: How did the Fall of Rome lead to the Colonization of the Americas?

It’s weird, but it’s true. One of my little fingers is a whole half an inch longer than the other.

Personality type

I am an ENTJ, type 2w3, working genius’ T & E, and a Cancer. Simply put: I am dynamic and goal-oriented, driven by ambition and a desire for achievement.